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Shipping & Returns

  • Standard ground shipping is FREE for all orders over $200.00
  • Most packages are shipped via a motor freight company to the 48 contiguous states.
  • Some equipment can be delivered to Hawaii, Alaska or Puerto Rico for an additional freight charge.
  • We ship small items with UPS (United States Postal Service) and FedEx Ground.
  • Most Orders will be drop shipped directly to you from the manufacturer warehouse to your home doorstep.
  • Estimated time of delivery is 3 to 10 business days.
  • Customer will be notified of any shipping delays or backorders.
 

FreeStairlifts requires a signature when your package is delivered. This is a safety measure designed to ensure that you have received your order. For example, if your package is simply left outside without your signature, there is an increased potential for loss. We will be happy to ship to your place of business or another location that is more convenient for you. You can change your ship to location for any, or all of the items in your cart. Although we do not recommend it. If you would like to accept full liability for the delivery of your package(s), you may elect to waive the Required Signature in your shopping cart. However, if your package is delivered without a Signature Required, you will still be liable, even if the package is gone when you get home.

 
The Motor freight company will contact the buyer within 48 hours prior to delivery to schedule a specific convenient delivery time.
 
As you place items in your shopping cart below $200.00 our shopping cart immediately calculates shipping for that item for a flat rate of $15.00.
All orders over $200.00 ship for Free.
 
Please note: customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges.
 
White Glove Service

We offers White Glove service. Our normal motor freight delivery includes `curbside` service. We will be happy to provide our White Glove Service which includes delivery into your home, unpacking and carton removal. There is an additional charge for this service so please give us a call toll free at 1-800-987-6791 and we will be happy to quote a specific charge for any particular order.

 
Return Policy : TOP

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy:

Returns of non-defective merchandise must be returned in the original packaging and unused, within 30 days of customerís receipt of the product.
Returns of defective merchandise must be returned in the original packaging with all factory packed accessories within10 days. Incomplete returns will receive a credit reflecting any missing accessories.
Special ordered merchandises are non-returnable.
The customer may choose to receive a product exchange or a credit by the same means payment was made.
 
Processing Time
All returns will be processed within 10 days after receipt, provided the conditions outlined below are met. (Processing may be slightly extended during the holiday season).
 
Prior Authorization
 does not accept any return without a valid Return Authorization Number. Please call 1-800-987-6791 for a Return Authorization Number. You will be liable to pay a 15% re-stocking Fee for any returned non defective merchandise. We donít accept returns on used items.
 
Notation & Packaging

Please include a detailed written description of the defect or problem and how to replicate it. This will help expedite the return process. Caution: merchandise found to be non-defective shall incur a minimum 15% restocking fee. Merchandise must include all factory packed accessories in the original carton. Incomplete returns will receive a credit reflecting any missing accessories.

 
Return Shipping

The customer is responsible for the return shipping to our warehouse. In the case of a defective exchange, We will provide and pay for the outbound shipping for replaced merchandise. Returned merchandise must arrive no later than 15 days after issuance of a Return Authorization Number.

 
Cancellation Policy:

Cancellations have No fee if requested before we issue shipping instructions to our warehouse. In order to help us cancel your order before we begin the shipping process, please contact us:

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